Delivered Damaged, Incorrect or Unwanted Items - We aim for perfection but from time to time things don’t quite go as planned. We ask that you inspect your order upon receipt of delivery and check for any damage to the exterior packaging that may have occurred during transit. If an item is delivered damaged, please inform us within 24hrs of delivery so we can arrange for it to be uplifted and a replacement sent.
If we’ve sent out the wrong item(s) or if you’ve ordered something by mistake, please let us know as quickly as possible. You can return any new and unused items within 14 days of delivery for a full refund and if the fault is ours, we’ll pick it up from your delivery address free of charge too. Want to return an item that fits this criteria CLICK HERE to download the returns form or email firstname.lastname@example.org - please note that any damaged, altered, modified or defaced items will not be eligible for return.
Refunds can take between 3 - 7 working days to process.
Faulty Item(s) - Most power tool products are subject to a manufacturers warranty which as standard covers the product for 1 year. Often this can be extended by registering the tool with the manufacturer - all warranty info can be found CLICK HERE.
We work very closely with all of the manufacturers to ensure we can resolve customer issues as efficiently as possible and under the guidelines set out to us we are advised to direct any fault items to an authorised repair centre. This is the best way to get a resolution for any faulty item as it can be repaired/replaced by the right people. We are more than happy to facilitate this process and can get you in touch with the repair agents if required. We cannot accept returns of any faulty or damaged products, all power tool products sold are intended for professional usage and as such are not subject to the terms of consumer rights.
Got any questions? Speak to the team 01259 238855